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Cyber security, passwords and some excellent advice from my friend Si

Over the last three months I’ve noticed that that more and more companies are succumbing to cyber threats and attacks. I hear about big companies like Yahoo in the news, and I have received notifications firsthand from three other relatively big ones, who have all informed me that their systems have been compromised and that […]

A rather ridiculous thing, running and sales-an update 7 years on

I wrote a blog post back in March 2010, I revisited today as an update to a wonderful story that’s still unfolding.  The blog was called: A rather ridiculous thing, running and sales and was an introduction to my monthly newsletter at the time, because I had a rather ridiculous story to tell. In May […]

A TREND THAT’S GROWING

It started with Rockar and the trend continues with Aston Martin opening their Mayfair boutique and continues with  Seat opening a store in Lakeside, What’s interesting with this news story is that it is Group 1 Automotive Group1  are one of the largest automotive groups in the world. Although mainly located in North America this […]

SIMPLE THINGS REALLY DO MATTER

Flying back from London to Chicago yesterday afternoon I experienced a new level of customer care from British Airways that I want to share. On boarding the plane and whilst getting settled into my seat I was passed this card from Jo of the cabin crew. Handwritten, personal and welcoming. It was a great start […]

VALUE OF CHECK LISTS (A CAUTIONARY TALE FROM A SURGEON)

When work in the office I listen to NPR (National Public Radio) and I heard an interesting interview with a surgeon this morning as I was doing some bench-marking that I think is worth relaying. This senior Harvard surgeon has implemented simple check lists into his operating theaters. He is responsible for 8 hospitals and […]

THE IMPORTANCE OF THE DEMONSTRATION

Dealerships understand that a successful test drive demonstration increases the chances of a sale by bringing a vehicle to life in a more direct way than any online brochure, YouTube video or Virtual Reality experience will do.   In 2015 17.4 million new vehicles were sold in the USA through 18,011 dealerships with the average […]

SALES DROUGHT, PRE-REGS AND THE €45 MILLION WINDFALL

What benefit is there to a car market to register in excess of 50% of its monthly registrations in the last 10 days of the month? I have been trying to figure this out all year and it doesn’t make any sense to me for the motor industry in Ireland to continue to do this. […]

PRODUCT-DRIVEN CRM – THE KEY TO LONG-TERM PROFIT?

Dealerships looking to increase their profits in their sales department have traditionally focused on two key areas – increasing the prospect conversion rate, and increasing gross profit per sale. But there is only so far you can go with that. There is undoubtedly some potential to improve the prospect conversion ratio in most dealerships.   The […]

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