SIMPLE THINGS REALLY DO MATTERAugust 30, 2016
Flying back from London to Chicago yesterday afternoon I experienced a new level of customer care from British Airways that I want to share.
On boarding the plane and whilst getting settled into my seat I was passed this card from Jo of the cabin crew.
Handwritten, personal and welcoming. It was a great start to a really improved service.
BA had made one other small change that I didn’t really notice until the end of the flight. Normally the meal service food is served from the cart however today it wasn’t. The food was served on a tray and carried to the seat by the cabin crew (as were snacks during the flight), simply it was a much more personal service.
Two very simple changes that made a world of difference and made the overall flight experience so much more pleasurable.
Thank you British Airways, the little things really do matter!