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Flying back from London to Chicago yesterday afternoon I experienced a new level of customer care from British Airways that I want to share.

On boarding the plane and whilst getting settled into my seat I was passed this card from Jo of the cabin crew.

Handwritten, personal and welcoming. It was a great start to a really improved service.

BA had made one other small change that I didn’t  really notice until the end of the flight.  Normally the meal service food is served from the cart however today it wasn’t. The food was served on a tray and carried to the seat by the cabin crew (as were snacks during the flight), simply it was a much more personal service.

Two very simple changes that made a world of difference and made the overall flight experience so much more pleasurable.

Thank you British Airways, the little things really do matter!